If you need a customer service training business plan, what you should be seeking is a document template you can populate with information about your specific approach to training. The customer service representative (CSR) position can vary a lot from company to company, but no matter what business model you target, you'll need to break down the approach you use. What do you aim to train people to do? Is the target job entirely "customer facing" or are there other issues you focus on in your training? Is the end result increased revenues, better feedback, a more streamlined client-employee experience, or what? The business plan should address:
• What geographic area does the business serve?
• Do you work online or send delegates to the target buyers?
• How will you staff the company?
• How will you outperform the competing CSR training businesses?
• Do you know how you will spend the funding you get?
Your customer service training business plan needs a high level of market and industry analysis that reviews the industry revenues, competitive landscape, and the potential for growth over the next 3-5 years. This information can help shed some light on the ideal financial model for your company as well. The financials for a plan like this should show revenues and expenses for a period of three years at minimum, with the break-even point shown clearly. If you need help on your business plan, call the MasterPlans team today. We've been in business since 2002 and know the ins and the outs of every sort of plan. It's a toll-free call: 877-453-2011.
If you are ready to go, or not sure what kind of plan you need, fill out the form below and we'll call you.