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Archive for May, 2009

Weekly Round-Up: Facebook Cashed In, Google Got Competition, And Twitter Got Dicey.

Friday, May 29th, 2009

-It’s been a good week! Or, at least, it’s been easier to forget that we’re in the throes of a serious recession. The market finished May on a three-month rally and Facebook secured $200 million in financing. It’s almost like it’s 2006.

-When it comes to the relationship between an entrepreneur and venture capitalists, it’s typically assumed that the entrepreneur should be the one falling all over him or herself to make a good impression. While that’s true, so’s the reverse: as an entrepreneur, potential investors should impress you as well.

-Speaking of investors (see above), here’s a list of investors you should probably get familiar with if you’re interested in securing funding with your business plan: Meet the “Super Angels.” The so-called Super Angels (blame BusinessWeek for the name, not us) are a group of investors who are investing more money in more start-ups because of the recession.

-If you’ve ever had your business plan turned down by a banker or a venture capitalists, you first question was probably “Why?”, followed by “What can I do to my business plan to fix it?” Here’s something you may not have considered before, however. The problem, ahem, may not be your business plan�it may be you.

-Get inside look on how micro-blogging site Twitter was started, from idea to inception, here.

-Shamelessly swiped from Silicon Valley Watcher, check out these seven reasons why you not only don’t need venture capital money, but why you shouldn’t take it.

-When it comes to social media, we have a mantra for small business owners: if you don’t know your Facebook from your Twitter, or if you just plain don’t know what you’re doing, tread lightly when it comes to using it as a marketing tool. That’s because if you’re not careful, it can go horribly, horribly wrong—much like it did for Time Warner Cable this week. Check out the car wreck here.

-There’s no question that the Google business plan is impressive thing to behold: the company has morphed from a simple little search engine into a massive enterprise with its fingers in a variety of pots, from trends to marketing to green technology. But is their search engine really all that? We’re just asking because the Economist did…

Is Google Really That Great?

Friday, May 29th, 2009

There’s no question that the Google business plan is impressive thing to behold: the company has morphed from a simple little search engine into a massive enterprise with its fingers in a variety of pots, from trends to marketing to green technology. Yet for all the success Google the company has experienced, the Economist posed an interesting question today about the search engine itself (well, and others) that gave us serious pause:

“WORDS in, links out. Why are search engines so dumb? What most people want are answers- not long lists of documents, only some of which are relevant. There must be a better way.”

The Economist makes a good point. Does Google just seem awesome because it’s all we really know, and it’s a verb, and so far there’s nothing better? It would sort of seem that way, given that it’s light years off from what could be considered the apex of search: type in a query and get the accurate response you’re looking for.

When you consider Google from that perspective, it’s a little easier to get excited about Bing, Microsoft’s new search engine that’s got the Internet in a tizzy. As in, if someone really got it right with search—whether through a new algorithm or a new technology—they could pose an actual threat to Google. While there was nothing impressive enough about Microsoft’s last search engine, Live, that would lead us to believe that they’ve got a “Google Killer” on their hands, it does appear that they’ve got some interesting new technology:

“Bing is believed to use semantic technology from a search firm in San Francisco called Powerset, which was acquired by Microsoft last year. Semantic search engines like Powerset or Hakia of New York look at the meaning of the phrase being searched, and try also to distinguish between words with the same spellings (such as the bark of a tree versus the bark of a dog) by taking their context into account. That alone cuts out a lot of stupid answers.”

What remains to be seen is whether any of that makes a difference to consumers. There are plenty of a search engines that have come out with much fanfare recently—Cuil and Wolfram Alpha come to mind—only to silently fade away. The real test will be whether Microsoft presents anything new or exciting enough to lure the majority of Internet users away from Google.

So what’s all this got to do with your business plan? Well, not much. But it’s an interesting study in one company’s attempt to slowly chisel away at a successful competitor’s market share. We think there’s a lesson in there somewhere for those you interested in starting a business. Stay tuned for more on Bing…

bing

Twitter Gone Wrong.

Friday, May 29th, 2009

When it comes to social media, we have a mantra for small business owners: if you don’t know your Facebook from your Twitter, or if you just plain don’t know what you’re doing, tread lightly when it comes to using it as a marketing tool. Not only can it be a giant time suck that diverts your attention from more proven marketing tactics, but it can also go horribly, horribly wrong. Just check out this recent exchange between a Time Warner Cable employee and a customer, who was trying to give the rep advice on how to improve customer loyalty. That’s exactly how Twitter should work for small business (or any business, actually): it allows businesses to connect with customers in a new way. Apparently TWC got it twisted. Here’s the exchange, via Consumerist. jchrisetenbury is the customer and jeffTWC is Time Warner’s official Twitterer:

“@jeffTWC: Please RT: working on customer loyalty programs and would love your ideas/input—raffling an iTouch on Thurs to constructive suggestions

jchristenbury @jeffTWC I have a whole handful, where do I send them?

jchristenbury @jeffTWC I want to choose and pay for the channels I want. (I know this is not a TWC decision but TWC has the clout to push it)

jchristenbury @jeffTWC I want the CS reps to listen when I tell them I have already rebooted my computer and its not on my end. #customerloyalty

jchristenbury @jeffTWC I want a bill that I can understand that doesn’t have cryptic misc. charges. I want to know what the charges are #customerloyalty

jchristenbury @jeffTWC I want Higher internet speeds. the US has the lowest speeds of all.

jeffTWC @jchristenbury Thanks for your tips here – but we’re not really addressing industry problems with this, just creating a marketing tool”

Er, just a marketing tool? At least pretend that you’re using Twitter to connect with customers, because if you don’t, you (and your company) end up looking like opportunistic half-wits. Here’s the screengrab:

consumersit

We’re guessing TWC has learned their Twitter lesson…

7 Good Reasons VC Isn’t For Every Start-Up.

Thursday, May 28th, 2009

Shamelessly swiped from Silicon Valley Watcher, a site operated by a former Financial Times reporter (that isn’t quite as creepy as it sounds), here are seven reasons why you shouldn’t take venture capital money. Presented with our commentary:

1) “Raising money takes time away from understanding your market and potential customers. Often more time than it would take to just go sell something to a customer. Let your customers fund your business through product orders.” Not always feasible for a business that requires large R&D, but a relevant point nonetheless for businesses with low start-up costs.

2) “Adding VCs to the mix early gives you an additional set of masters you must serve in addition to your customers. It is always hard to serve two masters, especially in a startup.” Touche.

3) “With no money you can’t make a fatal mistake. This is a blessing. Without VC money, you are forced to figure out how to extract funds from your customers for value you deliver. Ultimately that is the only thing that really matter.”

4) “Money removes spending discipline.” This point is particularly relevant in this market. Disciplined spending is critical to weathering the recession, and coming out a stronger business on the other side.

5) “Raising VC money determines your exit strategy. You will either sell the business or take it public. What if you end up with a very profitable, modest sized business that you want to just run?”

6) “You sell your precious equity very dearly before you have a proven business model. This is the worst time to raise money from a valuation perspective.” Well, that is, unless you’re Facebook.

And lastly, number #7 (which we have to admit seems questionable to us):

1) “If you start by selling your concept to potential prospects (rather than stock to VCs), you will either end up with initial customers or a conviction that your idea won’t work. Why raise money and then find out which one it will be?”

What do you guys think? Are these valid reasons for avoiding VC?

The Best Time Ever To Start A Business…?

Thursday, May 28th, 2009

“This is the best time ever to start business—people need jobs, existing companies are reeling, fewer startup competitors there are new technologies,” said big-wig venture capitalist Tim Draper of Draper Fisher Jurvetson at a forum in Seattle yesterday.

While we’re on board with Draper’s sentiment—and are heartened to hear that some VCs actually feel that way—we have to admit, it’s hard to take him seriously. That’s because he capped his speech with this performance:

That’s right, it’s a VC-themed song. Here’s hoping that he’s only off-kilter when it comes to perceived ability to perform music.

The Genesis Of A Successful Start-Up.

Thursday, May 28th, 2009

While it’s fascinating to get inside the head of a successful start-up’s CEO to find out how it all went down – from idea to inception – those glimpses are rare. But today at the All Things Digital Conference, Twitter founders Evan Williams and Biz Stone provided a unique inside look at the Twitter story, including how they got the initial idea and how they brought it to fruition. Fast forward in about 30 seconds (after they discuss a few of Twitter’s problems, including its retention rate) for the meat:

When The Problem’s Not Your Business Plan. (It’s You.)

Thursday, May 28th, 2009

If you’ve ever had your business plan turned down by a banker or a venture capitalists, you first question was probably “Why?”, followed by “What can I do to my business plan to fix it?” Here’s something you may not have considered before, however. The problem, ahem, may not be your business plan—it may be you. Startable, a blog run by two ex-VCs, breaks it down in a post called “It’s Not Me, It’s You”:

“The real, untold, reason that most startup founders don’t get traction in their venture capital fund raising process is that the venture capitalists don’t think the founders can do it. Either they don’t inspire confidence in their ability to market the product, produce the technology, manage/recruit a team, think strategically, etc. VC’s are extremely picky in choosing who they work with.”

Sure, that’s pretty harsh. But if that’s how an ex-VC’s assessing it, well, then it’s true. In other words, you probably should consider how you sound when you’re pitching your business plan to venture investors, angels, or anyone else who may be writing you a check. Do you come off as someone you’d want to give money to? Do you sound capable and instill confidence? If you’re not sure, here’s a few ways to tell if you’re a problem. Look out for the following, says Startable:

-Lots of meeting, lots of rejections from those meetings.

-There is no consistency across reasons behind the different VC firms’ rejections.

-You keep hearing “what are your thoughts on the team.”

So what can you do to combat the problem? While Startable doesn’t necessarily offer up any advice on that count, we’ve got a few ideas:

-Make sure you have a great team. There’s no better way to instill confidence in venture capitalists than to show that you’ve got the smarts to surround yourself with intelligent, experienced people. Not only that, but even if they’re not entirely convinced by your expertise, if you can sell your team, then you’re half way there.

-Listen. The simple act of listening and responding thoughtfully goes a long way toward developing a good relationship with an investor. It also demonstrates to that you’re open to working with your potential investors, and that you’ll hear their suggestions. Remember, stroking the ol’ VC ego a bit doesn’t hurt…

-Ensure that you’re investors are aware of your experience. Don’t spend ten minutes rambling about all the awards you won and how much money you used to make if it doesn’t pertain to how you’ll operate your start-up. Pick the pieces of your experience that are most relevant to your start-up and make sure those are conveyed to investors.

-Watch your audience. Do the investors you’re pitching look terrified? Maybe you need to tone it down. Similarly, if the crowd is sleeping, it’s maybe time to reconsider your pitch as well. Pay close attention to how your audience responds to your pitch, and tweak it from there.

Thoughts, anyone?

More Money: Solar, BioTech, Software Nabbed This Week’s Cash.

Wednesday, May 27th, 2009

-Cleveland Biolabs announced late last week that they secured $15 million in new venture capital investment, according to the Cleveland Business Journal. This new round of investment will go toward human trials of the company’s cancer-fighting drugs.

-Plastic Jungle, a start-up website where you can buy, sell, and exchange gift cards, received $8.4 million in Series A venture funding this week. The new investment will allow the company to hire several key executives and to continue growing the business, they say.

-UltraCell, a start-up that products fuel cells for mobile devices, announced $3.8 million in venture capital funding. The company says they’ll use the new investment to scale their manufacturing facility in Dayton, Ohio.

-Mark Logic, a software start-up for info-centric applications, raised $12.5 million in new investment this week, reports the San Jose Business Journal. This round of funding was led by Sequoia Capital (who, despite words to the contrary, still is investing) and will be used to help grow the company’s sales channels.

-Tigo Energy, a start-up that makes “photovoltaic solar installations” secured $10 million in second round funding, according to the San Jose Business Journal.

-Telesphere, a VoIP service, received $15 million in funding to expand into new markets, according to Arizona Central. So far the Phoenix-based company has secured more than $10 million in investment, bringing their grand total to $25 million.

-Ophthonix, a company that makes high-res lenses for glasses, scored nearly $30 million in venture funding today, reports the San Diego Business Journal. No word on how they intend to allot their new investment.

-And the big news of the week: as we reported on Tuesday, Facebook secured $200 million in investment from a Russian firm. Along with that, the company received a $10 billion valuation. If you’re Facebook CEO Mark Zuckerberg, we’re guessing it’s easy to forget that there’s even a recession on.

Super Angels: Don’t Judge Them By Their Name.

Wednesday, May 27th, 2009

Speaking of investors (check our last post), here’s a list of investors you should probably get familiar with if you’re interested in securing funding with your business plan these days: Meet the “Super Angels.” The so-called Super Angels (blame BusinessWeek for the name, not us!) are a group of investors who are investing more money in more start-ups because of the recession. Your heard right. It’s not just that they’re still investing, it’s that they’ve actually ramped it up in the face of the downturn. BusinessWeek reports:

“Even faced with a financial world aflame, [super angel Josh] Kopelman and a wave of new investors are running straight for the fire. It may be bravery or foolishness, but they’re funding startups and entrepreneurs at a time when almost everyone else is holding back. In the latest sign of conflagration, venture capital investment plummeted 61% in the first quarter, to $3 billion, the lowest level since 1997. Only $169 million of that went to companies seeking their first round of venture money, what’s known as seed-stage investments.”

So why are they investing when others won’t? It’s not that they’re crazy or that they’re especially flip with their money. It’s that they see an opportunity. Because most angels and venture capitalists are circling the wagons and hoarding their cash, super angels suddenly have less competition – which means they get the pick of the litter when it comes to funding the next big thing. Opportunity, indeed.

The real question for those of you with a business plan and a need for cash, of course, is how to find these super angels. BusinessWeek rattles off a few, including Baseline Ventures, First Round Capital, Maples Investments, and Felicis Ventures. But the real trick to finding these guys is simply to keep an ear to the ground for who’s investing. Interested in learning more? BusinessWeek has a (sorta-interesting) video explaining in more detail what sets these investors apart from the pack, which you can watch here.

How To Judge An Investor.

Wednesday, May 27th, 2009

When it comes to the relationship between an entrepreneur and venture capitalists, it’s typically assumed that the entrepreneur should be the one falling all over him or herself to make a good impression. While that’s true, so’s the reverse: as an entrepreneur, potential investors should impress you as well. The reason’s simple: while there are scores of excellent venture capitalists out there, there are also plenty of duds. You don’t want to find yourself shackled to an investor that you don’t get along with, or who isn’t truly invested in your business, or who just isn’t that good. It’s as much of a kiss of death for a start-up as any of the other more common pitfalls you’re probably aware of.

So what should you look for in potential investors? It’s not as complicated as you might think. Over at VCCircle, Naren Gupta, the founder and managing director of Nexus India Capital, rattles off a list of things he says an entrepreneur should expect from a world-class venture capitalists. He writes:

“Alas, all venture investors are not the same. You will need to do some homework before you embark on attracting the needed funding for your dream company. This homework will undoubtedly earn rich dividends. A well conceived plan could land you the right partner in short order. On the other hand a poorly planned foray can lead to an unending series of discussions or worse an investor, who is more a hindrance than help. You never want to end up with an investor who does not share your vision and is either too intrusive or too detached.”

So with that being said, here are the things he says you should look for from an investor (with our commentary):

-Knowledge and Understanding Of Your Proposed Business. “Your financial partner should be willing to dive into your proposed business plan and fully understand and appreciate the opportunities and risks.” Finding a venture capitalist who’s invested in start-ups in your industry before is one of the best ways to approach this. They’ll automatically have an understanding of the market and the opportunity.

-Willingness to Share Risks and Rewards. In other words, you don’t want an investor who’s prepared to bail should things get tough. “The investor should show willingness to support the team if you hit bumps on the road. This support requires deep market understanding and a willingness to share risks. Of course, you should not expect investor support if there are fundamental problems that cannot be fixed. Investors who have run companies in their prior life are more likely to be able to differentiate between temporary setbacks versus fatal flaws.”

-Timely Reponses. This one is a biggie. Sure, venture capitalists are busy, busy people. But if you can’t ever get your potential investor on the phone (that is, after he’s expressed serious interest in your business) or if he won’t respond to your emails, that’s a big red flag. Bottom line: “If the investor is not sufficiently responsive during the fund raising process, it is unlikely to get better after the investment.”

-Independent Thinking. “Entrepreneurs are generally too close to the business and can miss opportunities and hazards that are not directly in the line of sight. A strong investor will act as your eyes and ears into developments in and around the industry that may affect your business.” That is to say, you want someone who brings something new to the table.

-Trust. Get the feeling that your investor is trying to put one over on you? Then you’re missing the most important part of an entrepreneur/investor relationship: trust. Gupta puts it well: “Trust is what is going to carry the relationship when the chips are down – and they surely are at times during any remarkable journey.”

What else do you think you should look for in an investor?

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